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IVR PRICING AND SERVICE CONTRACTS

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Like many tech solutions, there is a vast price range for IVR systems. The most expensive IVR systems are on-site (not hosted) telephony systems. The process of implementing an in-house system may include paying installation fees, rental fees for servers and phones, ongoing maintenance fees and software fees.

Integration is essential for automated bill paying through IVR services. It’s also helpful for delivering a higher level of customer service in general, since it makes it easier for customers to access their own information and easier for representatives to access information for the client they are speaking to.

Dashboard and analytics: Before signing up for an IVR service, ask for a demo of the software system’s dashboard and inquire about options for viewing analytics and pulling reports. Viewing the dashboard ahead of time should give you some idea of how easy it will be to access your IVR system and change it as needed. Additionally, consider any data reports that might be useful for your company and inquire about those types of reports before making a final decision.

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Systems such as these are often thousands of dollars in setup charges alone, in addition to high monthly charges. Most SMBs opt for hosted services because they’re less expensive and faster to implement. Even so, there is variety in terms of service charges and pricing structures among hosted IVR services.

The lowest-cost cloud services typically offer IVR for a monthly subscription fee, with rates starting at around $50 per-month, per-user and going up to well more than $100 a month per-user. Pricing structures like these typically don’t have service contracts attached, so they can be terminated or changed at any time. The level of service you opt for will typically correlate with how many features you receive and how many minutes of IVR time are included in your subscription (watch out for overage charges).

Higher-priced cloud services, which offer integration, analytics, speech recognition and other sophisticated features, are typically contract-based, and the prices and terms vary depending on features as well as the number of lines being provided. If you’re opting for a more comprehensive system, like one of these, the best option is to request a price quote on the company’s website.

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